Terms & Conditions

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Customer Service

Terms & Conditions

All orders and purchases made through this website or through our sales team are subject to the Terms and Conditions outlined below. These Terms and Conditions may change from time to time without prior notice

Cancellations

You may cancel an order within 24 hours of placing it, by advising in writing addressed to sales@thesuitconcierge.com or by calling us at +613 9429 7617 and speaking to someone in our sales team. Please note, once a custom order is in process, cancellations cannot be made.

Website

You agree that your access to, and use of, this website is subject to these terms and all applicable laws, and is at your own risk. This website and its contents are provided to you on “as is” basis, the website may contain errors, faults and inaccuracies and may not be complete and current.

Neither The Suit Concierge, nor its affiliates, directors, employees, agents, contractors, successors or assigns will be liable for any damages arising out of, or in any way related to, the use of this website and any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may undergo, as well as damages for loss of profits, business interruption or the loss of data or information.

Copyright

Unless otherwise indicated, all materials on this website, and the website itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by The Suit Concierge. Except for the purpose of a bona-fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by https://www.thesuitconcierge.com. Any other use of material on this website, including reproduction for purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of The Suit Concierge is strictly prohibited.

Testimonials

Jagath Munasinghe
Jagath Munasinghe
If you are after a bespoke suit, shirts, or pants- go to these guys! Fabrics are quality, garments are well made, and service is excellent! Review done after ordering my 10th item from them.
Karan Singh
Karan Singh
Hemant and the team were incredibly helpful, professional and kind , going above and beyond to make sure we were looked after. Thanks again!
Albert Pham
Albert Pham
Alright Grooms, your one job is done - this is where you're going to get your suit. I would highly recommend the Suit Concierge and their team Hemant and Aldo. You can tell both men love suits, their jobs and the tailoring profession. Their knowledge, skills and professionalism are unmatched. Skip the Tailors who spend more on marketing and come here, where their work speaks for itself. The suits were beautiful and fit everyone perfectly. I could not imagine a better experience than what I had received from the Suit Concierge.
C
C
Keep meaning to leave a review. The team make sure to take their time and really make sure you are comfortable and happy with the tailoring. They did alterations to both my partners full suit and my dress for a wedding we are attending. The dress was a bit of an awkward one to alter and they gave me options, and also had me try on after tailoring to make any additional changes. My partners suit looks better than we expected, initially only thought to hem bottoms but the suggestions for suit jacket look so good. Just all round positive experience, lovely team, calm atmosphere to the place. Would give 6 stars if possible. 😊
Dave Lewis
Dave Lewis
I received impeccable friendly service from Hemant and the team at The Suit Concierge, and I would highly recommend them to anyone considering a bespoke suit. Hemant carefully went through my options for a suit alteration and was very upfront about pricing before proceeding. The pricing was very reasonable and I received an extremely well altered suit well ahead of the agreed timeframe. I won't hesitate to visit again when I am looking for a suit in future. Thanks again Hemant!
Neel Soman
Neel Soman
Although I haven't had a custom piece made at TSG, I've been here several times for alterations. Hemant always does an excellent job with a keen eye for detail - pointing out things I wouldn't notice or think of while also showing a real difference rather than forcing an upsell. I'm impressed by the quality of work and efficient turnaround times, and will be returning for custom pieces in the near future!
Ryley Trimble
Ryley Trimble
Extremely happy with the tailing of an oversized blazer, Julia did a fantastic job, she was super knowledgeable and professional.
Michael Curcio
Michael Curcio
The team at the suit concierge were amazing from the second I walked in. They're passionate about their product it's was really re assuring. My suit came out fantastic.. Love it
Paul Higgins
Paul Higgins
Had a very good experience and they were very helpful in accelerating my order when I needed the suit for my mum's funeral
Rajneesh Bahl
Rajneesh Bahl
The Suit Concierge are the best in the business. We already have three tuxedos stitched with them in the last one year. Hemant is a thorough professional and explains everything in detail.