Join Our Team
The Suit Concierge is a bespoke fashion retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for skilled people to work in our retail shop and increase sales and customer knowledge of our products.
From attentive sales people to meticulous tailors, our teams are comprised of talented people who work hard to delight customers. When you join The Suit Concierge, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.
Roles Available
Sales/Style Consultant
The ideal Sales/Style Consultant is motivated and enjoys working one-on-one with customers and thrives in a competitive sales environment.
Responsibilities
- Set and achieve personal sales goals while supporting the goals of the team
- Measure clients for bespoke suit/shirt orders (this will be taught by our tailors)
- Greet customers in a timely, professional and engaging manner
- Provide honest and confident feedback to customers regarding merchandise style and fit
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
- Consistently seek new fashion and product knowledge to act as an expert for the customer
- Work as a team player to ensure each customer receives the best service possible
- Perform daily department maintenance tasks including stock work, re-merchandising, display, merchandise transfers and light cleaning
Qualifications
- Have a high school diploma, or equivalent (preferable)
- Proven ability to set and achieve sales goals
- Competitive drive and entrepreneurial confidence to succeed in a commission-based environment
- Demonstrated ability to develop relationships with customers and coworkers
- Knowledgeable and enthusiastic about fashion
- Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
- Ability to quickly learn new procedures and processes
- Strong organizational and follow-through skills
- Excellent communication and interpersonal skills
- High level of ownership, accountability and initiative
Sales/Operations Manager
The ideal Sales/Operations Manager is self-motivated and enjoys managing operations in a fast-paced sales environment.
Responsibilities
- Run the end-to-end operations of our retail store
- Set and achieve shop sales targets while supporting the goals of the team
- Measure clients for bespoke suits and shirts (additional training will be provided)
- Manage a team of sales consultants and a tailor
- Train staff in all aspects of retail
- Full understanding of retail POS (MYOB)
- Provide honest and confident feedback to customers regarding merchandise style and fit
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
- Consistently seek new fashion and product knowledge to act as an expert for the customer
- Perform daily department maintenance tasks including stock work, re-merchandising, display, merchandise transfers and light cleaning
Qualifications
- Have a high school diploma, or equivalent (preferred)
- Proven ability to set and achieve sales goals
- Competitive drive and entrepreneurial confidence to succeed
- Demonstrated ability to develop relationships with customers and proven sales achievements
- Knowledge and enthusiasm about fashion
- Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
- Ability to quickly learn new procedures and processes
- Strong organizational and follow-through skills
- Excellent communication and interpersonal skills
- High level of ownership, accountability and initiative
Tailor / Seamstress
The ideal Tailor/Seamstress is motivated, result oriented and committed to providing outstanding customer service.
Responsibilities
- Perform and complete alterations/ fittings according to The Suit Concierge guidelines and service standards
- Steaming & ironing of garments delivered to the shop
- Quality/ measurement checks on bespoke tailored items as per order requirements
- Organize workload and complete items on time
- Meet or exceed productivity targets
- Follow through on customer needs in a timely manner
- Actively build and maintain product knowledge through an awareness of fit, style, construction and trends
- Educate customers and employees on proper fit, shop procedures and guidelines in a professional and friendly manner
Qualifications
- Have a high school diploma, or equivalent (preferred)
- Previous experience in alterations/tailoring
- Understanding of safe and proper use of all sewing equipment
- Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner
- Ability to prioritize multiple tasks in a fast-paced environment
- Basic written communication skills
- High level of ownership, accountability and initiative
- Ability to work a flexible schedule based on department and store needs
As an employee of The Suit Concierge, you can feel confident that you will be offered a competitive salary.
If you share our love for the customers we serve, and the art of bespoke tailoring, this is a place for you to build a rewarding career. Apply Now
We are an equal opportunity employer committed to providing a diverse environment.